Helpful. Relevant. Human. Content that guides with empathy.
The right content tells your story and connects to your audience.
Summary
I’m a dedicated and results-oriented UX content strategist with an extensive background in web and mobile user experience, branding, content audits, user stories, customer journeys, and content design.
I possess effective problem-solving capabilities that I use to produce user-focused copy. I leverage efficient processes, user testing, and meticulous iteration in my workflows.
My success comes from exemplary technical, analytical, leadership, and communication skills that I use to streamline business operations and achieve company goals.
Skills
Content Strategy
Your users deserve the right words when they need them.
You deserve content that’s easy to maintain.
User Experience
No matter how cool it is, no one wants to learn how to use your app.
They want to find cool socks, buy them, and show them off to their friends.
Content Production
Are you friendly, professional, supportive, casual, or direct? How do users see you?
Together, we can create your voice.
Email & Notifications
If users can’t find information, they will call—and each call costs you money.
A simple email redesign can cut your customer service costs up to 40%.
Localization
Language, currency, and date format. Make it easy for users no matter where they are.
Connect to them in ways they understand and may appreciate.
Accessibility
There simple and affordable ways to make your apps and sites accessible.
Welcome everyone who wants to participate.
Values
Content and Apps
Writing
- Content management systems
- Web and mobile copy
- Transactional emails
- Error and notifications
- Accessible content
UX and Images
- Photoshop
- Illustrator
- Gimp
- Screen capture software
- HTML, XML, and CSS
Other
- Sketch
- Figma
- Zeplin
- UX Collaboration tools
- Dreamweaver
Contact Me
Raymond D. Miller
San Francisco Bay Area
raymen97@gmail.com
415.378.2232